I lead by example. I routinely attend training classes and keep abreast of all new equipment and procedures. At least once a month I ride on an Engine or Rescue for 4 hours and eat dinner with the station crew. I keep in touch with all our personnel to see first hand what they are dealing with and how best to improve the situation. I echo Vince Lombardi in terms of philosophy: ‘The quality of a person’s life is in direct proportion to their commitment to excellence, regardless of their chosen endeavor.