My philosophy of leadership is lead by example from the top down. I believe that all organizations should always strive to improve themselves and not be satisfied with status quo. In the fire service it is easy to sit back and go with tradition because it is comfortable, but I believe we need to be breaking new ground to meet the public’s continuously changing needs. We need to remember that it is the public we serve. It is up to the officers of the organization to remind the personnel that we are in the customer service business.